Return and Refund Policy

Thank you for choosing my handmade portrait sketch service. As an artist, I take great pride in creating unique and personalized sketches for each of my clients. I want you to be completely satisfied with your portrait, and I’m committed to providing you with the best possible service. However, there are certain conditions under which a refund may be applicable. Please read the following refund policy carefully:

Refund Eligibility:

    • You may be eligible for a refund if you have not yet approved the final sketch and the sketch falls within the revision limit specified at the time of purchase.
    • Refunds are not applicable once you have approved the final sketch and the artwork has been delivered to you.

Cancellation Policy:

    • If you decide to cancel your order before I have started working on the sketch, you will be eligible for a full refund.
    • If you cancel the order after the sketching process has begun but before the final approval, a partial refund may be applicable, which will be determined on a case-by-case basis depending on the progress made.

Approval and Revisions:

    • Once the initial sketch is completed, I will provide it to you for review. You are entitled to request reasonable revisions to the sketch if needed.
    • You must communicate any required revisions within [number of days] of receiving the initial sketch. Failure to request revisions within this time frame may result in the forfeiture of your right to a refund.

Refund Process:

    • To initiate a refund, you must send a written request to [your contact information]. Please provide your order details and a brief explanation of the reason for the refund.
    • Refunds will be issued using the original payment method used for the purchase.

Non-Refundable Situations:

    • Refunds will not be provided for sketches that have been approved by you and delivered in their final form.
    • No refunds will be issued for sketches that have been revised in accordance with your requests, as this indicates your satisfaction with the artwork.

Damaged or Defective Artwork:

    • In the unlikely event that the physical artwork is damaged during shipping, please inform me immediately, and I will work with you to resolve the issue.
    • If the artwork arrives in a defective condition due to my negligence, a refund or replacement will be offered.

Dispute Resolution:

    • In case of any disagreement or dispute regarding the refund, we shall first attempt to resolve it through amicable discussions.
    • If the issue remains unresolved, both parties agree to submit the matter to arbitration under the laws of [Your country/state] for a fair resolution.

Please note that I reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on my website or informing you directly.

If you have any questions or concerns regarding this Refund Policy, please don’t hesitate to contact me. Thank you for entrusting me with the creation of your portrait sketch, and I look forward to providing you with a unique and exceptional artwork.

Contact Information:

Phone: 9667867228 (WhatsApp)
Please feel free to reach out to our customer support team for any questions or assistance regarding returns and refunds. We are committed to ensuring your satisfaction and will gladly assist you throughout the process.

Please note that this Refunds and Returns Policy is subject to change, and the version posted on at the time of your purchase will apply. Last updated on 24th July 2023.

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